About Diamond Hayes

"It is my great pleasure to write this letter of recommendation on behalf of Diamond Hayes.
Diamond was our broker during a recent sale of our property in Belmont, MA. Having worked with brokers in the past, I was somewhat familiar with the role of an agent. I can honestly say that Diamond's work on this sale made the others pale in comparison. Diamond went far above and beyond the typical duties of a real estate agent and we are very grateful.
This sale presented numerous challenges, and Diamond embraced each one with positivity, strong knowledge and decisiveness. When the time came to put our house on the market, we knew it would be eventful, as it was over 110 years old. Although it had many updates, it desperately called out for a new owner's fresh vision and personal touch. We were unsure what to expect.
In preparing the house for market, the budget was tight. We were overwhelmed at the prospect of determining the best, and most effective course of action that would make our home desirable to buyers. Diamond knew exactly how to prioritize projects, expertly choosing updates that would appeal to an array of different types of potential buyers. She was able to recommend reliable contractors, cleaners and other contacts who were available in what seemed like a moment's notice. Through the entire process, our interactions were always pleasant and uplifting.
The sale involved multiple owners who didn't always see eye to eye. Diamond always maintained a level head and was a gentle voice of reason under stressful circumstances. Diamond had a way of making you feel as though you were her only, and most important client, even though we knew she was juggling numerous stressful listings. She was always available and often worked late into the night, making sure every detail was perfect.
To our surprise, the property sold for well over our asking price. Diamond's expertise and analysis of the real estate market was right on target. We are absolutely thrilled at how it all turned out. After the closing, I couldn't help but feel a bit saddened, that I would no longer be hearing from Diamond on a regular basis. If we ever find need a broker?s assistance in the future, she will be the first one I call."

N. Brooks (Belmont)

"Diamond helped us list and sell our Lexington house in 2018. We were very happy with the result and I can't thank her enough for the experience working with her. She showed excellent knowledge of the local market and had incredible tastes in renovation ideas and house presentation. We were somewhat delayed by conducting multiple projects, still, her timing for the market entry proved to be very successful. We were so glad that we decided to work with her after interviewing a few other agents and wasting some precious time. Selling our home was not an easy task as everyone may think for a Lexington home, her ability to orchestrate all aspects of preparing and marketing the house was remarkable (She was the go-to person for me whenever there was an issue, big or small). Her passion for serving her clients was still memorable to me until today."
X. Zhao (Lexington)

"Now that we've settled into our new home I wanted to take a few minutes to thank you for your wonderful assistance in helping us sell our home in Lexington. I think the average person doesn't realize, or remember, what a stressful and exhausting process selling a house can be but, thanks to you, we managed to not only sell it quickly for a great price but to a nice family as well. After 23 years living in the same home the task of preparing the house for sale was far more daunting than we realized but your calm demeanor, great advice and continuous support helped us through the process. I'm sure no house sale is without bumps in the road and we certainly had our share of relatively small issues. No matter what came up however you were always ready to roll up your sleeves and keep the whole process moving forward. One thing that really helped was your infections positive energy. Because you had one good idea after another we never had time to get discouraged or concerned about the "salability" of our house.
Thanks again for all the great work on our behalf. It didn't take us long to realize that we had the best broker in Lexington help us sell our house and for that we are very grateful."

The Christiano's (Lexington)

"Diamond helped sold our house in Woburn last Fall. the valuable feature of her is having enthusiastic attitude towards this business. She pay attention to fix problems of an old house and provide support. She has good taste to decorating our home to be more prettier and attracting. She is knowledgeable to put our house to the market with a reasonable price and sold it in short period of time. Diamond is honest and nice to communicate with, and is reliable, efficient to support us in the whole process."
A. Li (Woburn)

"Diamond did a great job selling our house, She was able to coordinate the long-distance sale of our house in a short time frame. She is very knowledgeable about the local real estate market, and can speak Mandarin and Cantonese Chinese, a big asset in the growing local Chinese-speaking market She has a good relationship with vendors and was able to get work done on the house in a short time frame.
She responds to questions promptly, is diligent in ensuring deadlines are met and is a pleasure to work with. We found her recommendations regarding sales price, improvements, and vendors to be spot-on. We would definitely recommend Diamond as a real estate agent!"

Christina C.

"Diamond is a great agent. She always responses immediately and provides valuable suggestions. She helped to decorate our house, which is essential to improve the value of the house."
"Love our agent Diamond...she is thorough, reliable, generous, thoughtful in conceptualizing potential house issues and how to address them...and great executing both buy & sell aspects! Plus...we enjoy her lifetime-newsletter!"
"Diamond is a great real estate agent, very well informed, easy to contact and easy to get along."
"Diamond is quite professional and friendly. She knows her business well."
"Diamond was fabulous! She knew how to stage the house and the right price to list it at. She handled any issues that came up quickly and accurately. I would recommend her in a heartbeat."